ISO 10015:2019: innovations in personnel competence management

Abstract

Background. Complete understanding of the standard ISO 10015:2019 essence, its implementation will contribute to the achievement of their goals and objectives, identifying its strengths and weaknesses, more efficient allocation and use of financial and time re­sour­ces, implementation of professional and individual programs of employees’ skills, abilities and knowledge personal improvement taking into account their wishes and interests.
The aim of the workis athorough analysis of the main provisions, specifics, innovations and features of practical use of the international standard ISO 10015:2019 “Quality management. Guidelines for competence management and staff development” as a methodological tool for professional management of employees’ skills and abilities.
Material and methods. The editions of the international standard ISO 10015 of 1999 and 2019 were used during the article writing. The methods of analysis and synthesis of competence management and staff development methodological aspects, comparison, generalization, as well as systematization of the studied materials were used.
Results. The basic objective of ISO 10015:2019 is to provide appropriate gui­dance to assist in the organization's competency and workforce management, which affects product compliance with the consumers and other stakeholders’ interests. A conceptual inno­vation of this standard version is that competence management is analysed based on the PDCA cycle.
Basing on the analysis of the standard’s recommendations it was established that its implementation will allow organizations to more fully identify and analyse the needs for improving the competence and development of employees, to carry out a continuous process of planning, modelling, implementation of training, including using the PDCA cycle, the evaluation of achieved results, defining further development priorities.
Conclusion. Basing on the standard’s recommendations the practical algorithm for organizations to conduct measures to employees' certification training has been developed and proposed. The prospect of further research is to investigate the state of the standard implementation by international and national organizations, characterized by different features of activity, the impact of practical implementation on ensuring business excellence, the situation regarding the harmonization of national regulations with the recently adopted standard version.