Luxury-service in the world hotel service market

Authors

DOI:

https://doi.org/10.31617/zt.knute.2020(109)06

Keywords:

luxury-service, luxury hotel, VIP-client, luxury segment, hotel business stakeholders, hotel brand, luxury hotel services, world hotel services market, STR-classification., luxury-сервіс, елітний готель, VIP-клієнт, люкс-сегмент, стейкхолдери готельного бізнесу, готельний бренд, розкішні готельні послуги, світовий ринок готельних послуг, STR-класифікація.

Abstract

The development of luxury service in the international arena of hotel business is investigated and the key elements of its successful functioning are determined. The world luxury hotel brands are analyzed by categories according to the STR classification and the main criteria for choosing a hotel product (service) by a VIP client are identified in order to identify and analyze the trends of luxury service development in the global hotel services market.

Author Biography

Tatiana TKACHUK, Kyiv National University of Trade and Economics

Candidate of Economic Sciences, Associate Professor
at the Department of Hotel and Restaurant Business

References

Kanani, R. B. (2017). A wealth of insight: The World’s Best Luxury Hotelierson Leadership, Management, and the Future of 5-Star Hospitality [in English].

Mazalovo, G., & Chevalier, M. (2012). Luxury Brand Management: A World of Privilege [in English]. https://doi.org/10.1002/9781119199168

Rigaud-Lacresse, E. (2017). New Luxury Management [in English]. https://doi.org/10.1007/978-3-319-41727-1.

Шикіна, О. В. (2017). Teoretychni osnovy dijal'nosti konceptual'nyh goteliv ta i'hnja klasyfikacija [The oretical bases of activity of conceptual hotels and its classification]. Shidna Jevropa: ekonomika, biznes ta upravlinnja – Eastern Europe: economics, business and management. (Is. 6 (11), (pp. 212-219) [in Ukrainian].

Abukhalifeh, A. N., & Som, A. P. (2014). Customer Perceptions of Service Quality in Luxury Hotels in Petra and Aqaba, Jordan: An Exploratory Study. International Journal of Tourism & Hospitality Review (IJTHR). (Vol. 1), (pp. 37-44) [in English]. https://doi.org/10.18510/ijthr.2014.116

Berchoux, C., Carol, Lu, et al. (2015). Service Quality and Customer Satisfaction: Qualitative Research Implications for Luxury Hotels. International Journal of Culture Tourism and Hospitality Research, 9 (2), (168-175) [in English]. https://doi.org/10.1108/IJCTHR-10-2014-0087

Dovgal', G. V. (2019). Suchasni tendencii' rozvytku svitovogo gotel'nogo biznesu [Modern tendencies of development of the world hotel business]. Visnyk HNU im. V. N Karazina. Mizhnarodni vidnosyny. Ekonomika. Krai'noznavstvo. Turyzm – The journal of V. N. Karazin KhNU. International relations. Economics. Country Studies. Tourism, (Is. 9), (pp. 190-196) [in Ukrainian].

Korol', I. V. (2016). Marketyng rozkoshi: pryncypy pobudovy uspish-nogo ljuksovogo brendu. Mykolai'vs'kyj nacional'nyj universytet imeni V. O. Suho­mlyns'kogo [Luxury marketing: the principles of building a success ful luxurybrand. Mykolaiv V. O. Sukhomlynskyi National University]. Ekonomika ta upravlinnja pidpryjemstvamy – Business economics and management, (Is. 11), (pp. 396-399) [in Ukrainian].

Min, H. (2018). Measuring the service quality of luxury hotel chainsin the USA. International Journal of Services and Operations Management, (Vol. 30), 4, 465-479 [in English]. https://doi.org/10.1504/IJSOM.2018.10014625

Pavlishyna, N. M. (2014). Marketyng rozkoshi, modeljuvannja povedinky spozhyvacha rozkoshi [Luxury marketing, luxury consumer be havior modeling]. Naukovyj visnyk Poltavs'kogo universytetu ekonomiky i torgivli – Scientific bulletin of Poltava University of Economics and Trade, 2 (64), 94-99 [in Ukrainian].

Skorobogatyh, I. I. (n.d.). Semanticheskij analiz ponjatija roskoshi (rezul'taty mezhdunarodnogo marketingovogo issledovanija) [The semantic analysis of the conceptof luxury (results of international marketing research)]. marketologi.com Retrieved from http://www.marketologi.com/publikatsii/stati/semanticheskijj-analiz-ponjatija-roskoshi [in Russian].

Sajt konsul'tacijnoi' kompanii' Allied Analytics LLP [Website of consulting company Allied Analytics LLP]. Retrieved from https://www.alliedmarketresearch.com/luxury-travel-market [in English].

Sajt analitychnoi' kompanii' Global Data, Travel & Tourism Intelligence Center [Website of the analytical company Global Data, Travel & Tourism Intelligence Center]. Retrieved from https://www.globaldata.com [in English].

Sajt svitovoi' doslidnyc'koi' kompanii' Digital Luxury Group [The site of a world research company Digital Luxury Group]. Retrieved from http://www.digital-luxury.com/reports/World_Luxury_Index_Hotels_by_ Digital_Luxury_Group.pdf [in English].

Sajt mizhnarodnogo vydavnyctva TRAVEL TRADE [Website of international publishing house TRAVEL TRADE]. Retrieved from https://traveltradedaily.com/europe-news/item/4162-luxury-travel-market-growing-globaldata [in English].

Sajt biznes-zhurnalu From Economy to Luxury. What Matters Mostto Hotel Guests [Business magazine website From Economy to Luxury. What Matters Most to Hotel Guests]. Retrieved from https://news.gallup.com/ business journal/175568/economy-luxury-matters-hotel-guests.aspx [in English].

Additional Files

Published

2020-04-15

How to Cite

TKACHUK, T. (2020). Luxury-service in the world hotel service market . oreign rade: onomics, inance, aw, 109(2), 85–96. https://doi.org/10.31617/zt.knute.2020(109)06

Issue

Section

INTERNATIONAL TRADE